Engaging Your Rock Stars

Start Time:

8/11/2020 9:30:00 AM

End Time:

8/11/2020 10:30:00 AM

Room Number:






Cleaning Operations

About this session:

After just the first experience with the Rock Star program, Denise Meyer and the University of Maryland/Baltimore realized it was a program they needed to embrace, not just listen to. During this session, she and Dave Thompson with the Academy of Cleaning Excellence will discuss why the program's way of motivation and engagement make it so impactful. If what you are doing now was working, you wouldn't be reading this now. Learn how UMB is changing to a "Family" way of communication and recognition. Talk with Denise and find out how UMB found the funds to support this experience. Oh, and remember to bring your phone with you!

Learning Objectives:

1. The impact of motivation instead of tactics.
2. How to engage and utilize the Rock Star program.
3. How the program has been received by frontline family members.
4. What the engagement will do for your operation.

Presented by:

Dave Thompson
Directory of Education
Academy of Cleaning Excellence

Denise Meyer
Associate Director of Environmental Services
University of Maryland/Baltimore

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